You’ve probably noticed that a few things have changed around here. We’ve done our best to anticipate and answer your questions below. Of course, if you don't see your question listed here, please email [email protected]. We look forward to helping you.
Based on your feedback, we’ve completely relaunched NewBlueFX with a commitment to making things easier, faster and better. For a complete overview of what and why, please see our press release here: NewBlueFX to Relaunch Entirely on October 27
Since our founding, we’ve released nearly 50 different NewBlueFX effects and transitions products. Over time, it became harder and harder for our customers to find what they needed. To remedy this, we’ve reorganized our plugins into 6 useful categories or product families:
In addition, you’ll find TotalFX, 1425 presets in 129 plugins that provide the comprehensive set of NewBlueFX titling, transitions and video effects.
Absolutely. We spent a great deal of time examining each plugin and set aside many for future improvement. Those that made the cut, underwent rigorous testing and in many cases, feature improvements, such as:
In addition, we now offer the NewBlueFX App Manager, which helps you organize and update your plugins in one simple desktop application. Over the next few months, you’ll discover more and more features in the App Manager, too.
Instead of offering dozens of different upgrade paths and prices, we're making it simple. You'll soon receive upgrade credits from us based on the number of NewBlueFX products you currently own. Keep an eye out for an email from us with your upgrade credit.
While we will not be giving away free crossgrades from legacy NewBlueFX products to our updated product line, Royal Blue members will absolutely receive a special credit which they can use toward any of the new products. We will notify you of the details in the coming weeks.
Over the next few weeks, we will roll out more and more awesome site features which we designed to inform and support you as a video editor. Until we fully release everything, please consider this site “in beta.”
We’d love to hear your constructive feedback. Please send comments and issues regarding our new site to [email protected].
We continue to deliver many of our products directly through consumer video editing companies, such as Cyberlink, Pinnacle, Magix and Corel. These direct relationships are the best way of ensuring that consumers get the support they require. Moving forward, we will sell direct to professional application users and will sell through manufacturer relationships for the consumer market.
If you have an unexpired coupon code that doesn’t work, please send an email to [email protected]. We’re happy to help.
Yes, your existing NewBlueFX.com user account still works wonderfully. And you can still see all your legacy NewBlueFX products, as well as the new ones you acquire, in your account.