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Titler Pro 4 will not install

Titler Pro 4 will not install

Titler Pro 4 Ultimate will not install. It will install up to the "temp\NewBlue\Install\Install_util".

This shows in the install window 'xcopy' is not recognized as an internal or external command, operable program or batch file.

The following warning pops up

Sorry, installation of files is blocked by 'NewBlue Titler'.

Please close NewBlue Titler and press 'Retry' to try again or 'Cancel to continue (some fie may not be updated.)

Retry will bring up the same error and pressing cancel 6 times will end the install.

ALL PROGRAMS are closed and nothing is running.

Support is working on it for almost 2 weeks now.

Has any one had this problem?

I can reinstall NewBlue Titler Pro 3 and run it stand alone or in Vegas Pro 13 with no problems.