Getting Help

If you need immediate assistance during our office hours (9 am to 5 pm Pacific Time UTC-8), call (619) 928-9461 or chat with a support professional.

We strive to respond to every request in 24 hours (though it's typically much sooner). Please complete the form below and we'll create a Help Ticket for you automatically.
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  • Address

    3900 5th Ave., Suite 280
    San Diego, CA 92103
  • Phone

    619.928.9461

Getting Help

If you need immediate assistance during our office hours (9 am to 5 pm Pacific Time UTC-8), call (619) 928-9461 or chat with a support professional.

See our FAQ below:

FAQs Send Us A Message

Why can't I enter my VIES VAT number at checkout?

This is currently a limitation of our cart system, which will be resolved soon.  Please contact support and include what product(s) you are attempting to purchase.  We can provide a custome link which will allow you to enter your VIES VAT number.

I downloaded TItler Pro 2.5 for Media Composer. Why are my titles watermarked?

Titler Pro 2.5 will only work without a watermark if you have an active subscription to Media Composer.

Titler Pro 2 on the other hand will not be watermarked if you are using Media Composer with a perpetual license.

If you have a perpetual license, you can uninstall Titler Pro 2.5 and install Titler Pro 2 through your Avid Application Manager.

Is Titler Pro 4 subscription only?

No.  You can purchase a perpetual license for Titler Pro 4.  In fact we do not currently offer a paid subscription to Titler Pro 4.

Is my editing software compatible with Titler Pro 4?

Titler Pro 4 can be used as a plugin to most professional editing software:

  • Adobe After Effects 7.0+

  • Adobe Premiere CS6/6.5, CC

  • Apple Final Cut Pro X

  • Avid Media Composer & Symphony 6+

  • Black Magic DaVinci Resolve

  • Grass Valley EDIUS 7

  • Sony Vegas Pro 10+ (64-bit OpenX)

 

Are my legacy products compatible with TP4?

Yes!  You will be able to use all your legacy effects and transitions inside your Titler Pro 4 library.

My playhead “skips” the middle of my timeline. What is happening?

This is caused by the Elastic Timeline feature.  While there are many benefits to using Elastic Timeline for title templates, you may wish to disable it when creating standalone titles.  You can do so by clicking the Elastic button (just above the Titler timeline).  You can learn more about how to use Elastic Timeline here: Elastic Timeline

In Titler Pro 4, why does my title render every time I close Title Designer?

This is because of the new caching feature in Titler Pro 4, which improves your NLE preview/performance as well as your final render time.  If you do not wish to cache your titles, you can disable this feature by clicking Settings and unchecking Enable Caching.  You can learn more about caching in Titler Pro 4 here: Caching and Performance

How do I import OpenFX like Boris and Sapphire into Titler Pro 4?

Importing your OpenFX is as simple as installing Titler Pro 4!  Your OpenFX will be automatically imported to your Titler library.

Will Titler Pro 3 Projects work in Titler Pro 4?

Yes!  Your Titler Pro 3 projects can be imported to Titler Pro 4 by simply clicking File > Import Project.

I updated to Premiere Pro CC 2015 and my NewBlue Plugins are missing.

Some users' NewBlue products are "disappearing" after updating to Premiere Pro CC 2015. Fortunately there are easy steps to follow and get your plugins back up and running in Premiere:

Windows

  1. Go to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\NewBlueFX and move all your plugins out of the folder (you can place them on your desktop temporarily)

  2. Hold SHIFT and launch Premiere

  3. Close Premiere

  4. Copy your NewBlue Plugins back to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\NewBlueFX

  5. Launch Premiere (do NOT hold SHIFT)

  6. Your plugins should appear properly in the Video Effects or Video Transitions Library

Mac

  1. Go to Macintosh HD > Library > Application Support > Adobe > Common > Plugins > 7.0 > Media Core > NewBlueFX and move all your plugins out of the folder (you can place them on your desktop temporarily)

  2. Open Finder and click Go > Go to Folder and type ~/Library/Application Support/Adobe/Premiere Pro/9.0

  3. Right click Plugin Loading.log and Move to trash

  4. Launch Premiere

  5. Close Premiere

  6. Move your NewBlue plugins back to Macintosh HD > Library > Application Support > Adobe > Common > Plugins > 7.0 > Media Core > NewBlueFX

  7. Your plugins should appear properly in the Video Effects or Video Transitions Library

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