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  • Address

    3900 5th Ave., Suite 280
    San Diego, CA 92103
  • Phone

    619.928.9461

Getting Help

If you need immediate assistance during our office hours (9 am to 5 pm Pacific Time UTC-8), call (619) 928-9461 or chat with a support professional.

See our FAQ below:

FAQs Send Us A Message

Is my editing software compatible with Titler Pro 4?

Titler Pro 4 can be used as a plugin to most professional editing software:

  • Adobe After Effects 7.0+

  • Adobe Premiere CS6/6.5, CC

  • Apple Final Cut Pro X

  • Avid Media Composer & Symphony 6+

  • Black Magic DaVinci Resolve

  • Grass Valley EDIUS 7

  • Sony Vegas Pro 10+ (64-bit OpenX)

 

Are my legacy products compatible with TP4?

Yes!  You will be able to use all your legacy effects and transitions inside your Titler Pro 4 library.

My playhead “skips” the middle of my timeline. What is happening?

This is caused by the Elastic Timeline feature.  While there are many benefits to using Elastic Timeline for title templates, you may wish to disable it when creating standalone titles.  You can do so by clicking the Elastic button (just above the Titler timeline).  You can learn more about how to use Elastic Timeline here: Elastic Timeline

In Titler Pro 4, why does my title render every time I close Title Designer?

This is because of the new caching feature in Titler Pro 4, which improves your NLE preview/performance as well as your final render time.  If you do not wish to cache your titles, you can disable this feature by clicking Settings and unchecking Enable Caching.  You can learn more about caching in Titler Pro 4 here: Caching and Performance

How do I import OpenFX like Boris and Sapphire into Titler Pro 4?

Importing your OpenFX is as simple as installing Titler Pro 4!  Your OpenFX will be automatically imported to your Titler library.

Will Titler Pro 3 Projects work in Titler Pro 4?

Yes!  Your Titler Pro 3 projects can be imported to Titler Pro 4 by simply clicking File > Import Project.

I updated to Premiere Pro CC 2015 and my NewBlue Plugins are missing.

Some users' NewBlue products are "disappearing" after updating to Premiere Pro CC 2015. Fortunately there are easy steps to follow and get your plugins back up and running in Premiere:

Windows

  1. Go to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\NewBlueFX and move all your plugins out of the folder (you can place them on your desktop temporarily)

  2. Hold SHIFT and launch Premiere

  3. Close Premiere

  4. Copy your NewBlue Plugins back to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\NewBlueFX

  5. Launch Premiere (do NOT hold SHIFT)

  6. Your plugins should appear properly in the Video Effects or Video Transitions Library

Mac

  1. Go to Macintosh HD > Library > Application Support > Adobe > Common > Plugins > 7.0 > Media Core > NewBlueFX and move all your plugins out of the folder (you can place them on your desktop temporarily)

  2. Open Finder and click Go > Go to Folder and type ~/Library/Application Support/Adobe/Premiere Pro/9.0

  3. Right click Plugin Loading.log and Move to trash

  4. Launch Premiere

  5. Close Premiere

  6. Move your NewBlue plugins back to Macintosh HD > Library > Application Support > Adobe > Common > Plugins > 7.0 > Media Core > NewBlueFX

  7. Your plugins should appear properly in the Video Effects or Video Transitions Library

How do I merge multiple NewBlue accounts?

In order to merge multiple accounts, you will need to visit this link https://www.newbluefx.com/combine-my-user-accounts . Once you're on the page, enter your primary e-mail address then the e-mail address and password of the account you would like to merge. If you have any issues, please file and submit a support request here: https://www.newbluefx.com/support/contact

I see you reorganized your products, but did you improve them?

Absolutely. We spent a great deal of time examining each plugin and set aside many for future improvement. Those that made the cut, underwent rigorous testing and in many cases, feature improvements, such as:

- New Attack/Release feature found on 18 plugins throughout the product line.

- New drop shadow effect on all included 3D transitions.

- New mirror and stretch fill modes on RGB Shift effect and transition.

- Smoother warping and better tint application in Traveling Rays effect.

- New mix control on AirBrush effect.

- Cleaner output, smoothing and alias suppression with Metallic transition.

- New smoothing and broader warping in Liquify transition.

- Anti-aliased outlines in Picture-in-Picture effect.

- Better contrasting result in Shiny Fog transition.

- Anti-aliasing and better line control in Sketch.

- Cleaner results in Color Wash transition.

- Industry aspect ratio black bar presets for 16:9 projects in Aspect Ratio effect.

In addition, we now offer the NewBlueFX App Manager, which helps you organize and update your plugins in one simple desktop application. Over the next few months, you'll discover more and more features in the App Manager, too.

I don't recognize the names of your products anymore. How are they organized?

Since our founding, we've released nearly 50 different NewBlueFX effects and transitions products. Over time, it became harder and harder for our customers to find what they needed. To remedy this, we've reorganized our plugins into 6 useful categories or product families:

 

- Elements, which adds a rich suite of compositing techniques with over 250 presets in 21 plugins. From the rapid keying power of Chroma Key Pro to the instant geometry of Split Screen, Image Mapper or Background Generator, once complicated or impossible compositing tasks become quick and easy.

- Essentials, which delivers over 275 presets in 24 plugins in a go-to toolkit for everyday post-production needs. Includes lifesaving tools like Stabilizer, Noise Reducer, Lens Corrector and Flash Remover, or image enhancers, such as Skin Touch Up and Detail Enhancer. Essentials offers a tool for every task.

- Filters, which instantly enhances video through an array of distinctive visual looks and color correcting tools with over 250 presets in 23 plugins. Video editors will find the exact color balance with ColorFast's streamlined correction and grading workflow, then shape the mood with a comprehensive suite of looks and stylish aesthetics, from Film Color and Old TV to Tilt Shift and Dream Glow.

- Stylizers, which delivers imaginative effects with 250 presets in 23 plugins. Video editors will discover rich painting styles with Cartoonr, Air Brush and Watercolor; use light oriented effects, such as Neon Lights to Glow Pro for stunning accents and atmosphere; and explore the boundaries with surrealistic filters like Metallic, Impressionist, and Paper Collage.

- Titling, which using best-selling Titler Pro 3 streamlines the creation of dynamic titles, lower thirds and end credits. Video editors can choose from a wide range of workflow-enhancing tools, including Quick Edit, rich styles and animations, and 3D custom beveling. Plus, Titler Pro integrates the entire library for NewBlueFX plugins for a quick and useful way to develop stylized titles.

- Transitions, which features over 400 presets in 37 plugins that provide a broad suite of cutting edge transitions that use light, color, and motion to deliver stunning, aesthetically fresh, scene-to-scene cuts. Video editors can move the audience from clip to clip with a variety of unique, stylized transitions for every mood or circumstance.

In addition, you'll find TotalFX, 1425 presets in 129 plugins that provide the comprehensive set of NewBlueFX titling, transitions and video effects.

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