Getting Help

If you need immediate assistance during our office hours (9 am to 5 pm Pacific Time UTC-8), call (619) 928-9461 or chat with a support professional.

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  • Address

    3900 5th Ave., Suite 280
    San Diego, CA 92103
  • Phone

    619.928.9461

Getting Help

If you need immediate assistance during our office hours (9 am to 5 pm Pacific Time UTC-8), call (619) 928-9461 or chat with a support professional.

See our FAQ below:

FAQs Send Us A Message

I see you reorganized your products, but did you improve them?

Absolutely. We spent a great deal of time examining each plugin and set aside many for future improvement. Those that made the cut, underwent rigorous testing and in many cases, feature improvements, such as:

- New Attack/Release feature found on 18 plugins throughout the product line.

- New drop shadow effect on all included 3D transitions.

- New mirror and stretch fill modes on RGB Shift effect and transition.

- Smoother warping and better tint application in Traveling Rays effect.

- New mix control on AirBrush effect.

- Cleaner output, smoothing and alias suppression with Metallic transition.

- New smoothing and broader warping in Liquify transition.

- Anti-aliased outlines in Picture-in-Picture effect.

- Better contrasting result in Shiny Fog transition.

- Anti-aliasing and better line control in Sketch.

- Cleaner results in Color Wash transition.

- Industry aspect ratio black bar presets for 16:9 projects in Aspect Ratio effect.

In addition, we now offer the NewBlueFX App Manager, which helps you organize and update your plugins in one simple desktop application. Over the next few months, you'll discover more and more features in the App Manager, too.

I don't recognize the names of your products anymore. How are they organized?

Since our founding, we've released nearly 50 different NewBlueFX effects and transitions products. Over time, it became harder and harder for our customers to find what they needed. To remedy this, we've reorganized our plugins into 6 useful categories or product families:

 

- Elements, which adds a rich suite of compositing techniques with over 250 presets in 21 plugins. From the rapid keying power of Chroma Key Pro to the instant geometry of Split Screen, Image Mapper or Background Generator, once complicated or impossible compositing tasks become quick and easy.

- Essentials, which delivers over 275 presets in 24 plugins in a go-to toolkit for everyday post-production needs. Includes lifesaving tools like Stabilizer, Noise Reducer, Lens Corrector and Flash Remover, or image enhancers, such as Skin Touch Up and Detail Enhancer. Essentials offers a tool for every task.

- Filters, which instantly enhances video through an array of distinctive visual looks and color correcting tools with over 250 presets in 23 plugins. Video editors will find the exact color balance with ColorFast's streamlined correction and grading workflow, then shape the mood with a comprehensive suite of looks and stylish aesthetics, from Film Color and Old TV to Tilt Shift and Dream Glow.

- Stylizers, which delivers imaginative effects with 250 presets in 23 plugins. Video editors will discover rich painting styles with Cartoonr, Air Brush and Watercolor; use light oriented effects, such as Neon Lights to Glow Pro for stunning accents and atmosphere; and explore the boundaries with surrealistic filters like Metallic, Impressionist, and Paper Collage.

- Titling, which using best-selling Titler Pro 3 streamlines the creation of dynamic titles, lower thirds and end credits. Video editors can choose from a wide range of workflow-enhancing tools, including Quick Edit, rich styles and animations, and 3D custom beveling. Plus, Titler Pro integrates the entire library for NewBlueFX plugins for a quick and useful way to develop stylized titles.

- Transitions, which features over 400 presets in 37 plugins that provide a broad suite of cutting edge transitions that use light, color, and motion to deliver stunning, aesthetically fresh, scene-to-scene cuts. Video editors can move the audience from clip to clip with a variety of unique, stylized transitions for every mood or circumstance.

In addition, you'll find TotalFX, 1425 presets in 129 plugins that provide the comprehensive set of NewBlueFX titling, transitions and video effects.

I am changing computers/I lost all my data. Where can I download my products?

To download any of the products you own, simply log in to your account and seek out the plugin you need to download under your "My Products" table on your My Account page. You will see the download links under the "Downloads" column. Download, install, and enjoy. Don't forget you can manage your activations with the App Manager at any time. If you're having trouble with downloads or installations, reach out to our Technical Support team by filling out the form at www.newbluefx.com/support.

TotalFX came with 3 installers. In what order should I install them?

Titler Pro 3 works as if it were any other NLE. Always install this first so that any additional plugins will link with Titler as well as your other NLEs.

 

Order for installing your TotalFX package:

Step 1. Install Titler Pro 3

Step 2. Install TotalFX

Step 3. Install Titler Pro 3 Ultimate Content

How do I apply my Upgrade discounts?

To apply your upgrade, visit "My Account" page after logging in at www.newbluefx.com/user/login. From the Ultimate Upgrades table you can buy directly any of the products for which you have credits.

How do I see what Upgrades I'm eligible for?

To see your Upgrades, simply log in to your account and view the Ultimate Upgrades table on the "My Account" page. You will receive Upgrade credits based on the number of legacy products you own. To apply your upgrades, simply click "Buy" next to the discounted product.

Where do I go to find tutorials on how to use your products?

To find product tutorials, simply select the product you are looking for, then select the Tutorials tab in that product’s sub navigation. If you have suggestions for future tutorials, please send them along. Our customers are our best source of suggestions.

How do I transfer my NewBlueFX products to my new machine? Can I use NewBlueFX on multiple computers at once?

The new App Manager makes transfering products easy. Select "Deactivate" on the desired plugin, then install and click "Activate" on your other machine. NewBlueFX plugins come with two activations that can be active at one time. For more information, or if you're having issues with transfering/installing, fill out the form at www.newbluefx.com/support.

Do you sponsor Educational Institutions/User Groups?

We sponsor both Educational and User Groups. For more information, email Community@newblueinc.com.

I own many of your of Legacy Products, so what's new? Why should I buy/upgrade?

Unlike the legacy products, the new products include the App Manager and over 30 new features. The App Manager is a great way to organize your products and learn about NewBlueFX including updates, special sales and special content. Plugin features include attack and release controls, smoothing of effects and drop shadow effects on all 3D Transitions. The best part about upgrading to our new products is our Ultimate Upgrades program which places credits directly into your account based on how many legacy products you already own. Learn more about the new Features, and find out how to upgrade at our blog post here: https://newbluefx.com/blog/you-wont-plugin-believe 

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